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3 Strategies to Engage Commuters

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Strategies to Engage Commuters

When asked, many commuters claim to be open to using smart transportation alternatives but, in practice, they are reluctant to try. To overcome this challenge, organizations need to really engage commuters and give them compelling reasons to skip the solo drive.

Over the years, we’ve seen quite a few engagement strategies come and go. If you need to dramatically shift commuter behavior, strategically-designed incentives are the key. But it’s also crucial to provide commuters with convenient tools for accessing your programs and transportation choices.

Here are three strategies that work in the real world, and will actually help you engage commuters and generate higher levels of participation in your commuter programs:

 

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Commuter Rewards Programs

Reward programs that offer commuters points for each trip they take are increasingly popular and incredibly effective. Users earn credit for approved trips and can then redeem accumulated points for rewards and prizes. This strategy is most effective when you offer premium incentives, such as gift cards, that appeal to a broad cross-section of interests. Improve and diversify the rewards you offer and watch your participation rates climb.

 

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Commuter Challenges and Gamification 

Another proven way to engage commuters is to appeal to their sense of friendly competition – with others, or with themselves. Gamification and challenge programs can kindle a cooperative team spirit, increasing camaraderie among team members. Both general commuter challenges and mode-specific challenges like bike-to-work programs are effective ways to get people to create initial engagement and try a new mode that just might become a habit. Follow up your challenge with an ongoing reward program for maximum long-term impact.

 

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Go Mobile 

Giving commuters easy access to smarter commuting choices is vital to the success of your initiative. Mobile commuter engagement apps reach people where they’re already spending a lot of their time: on their smartphones. Use these apps to link commuters with mode options and resources, provide easy ways to discover and participate in rewards and challenges, review progress toward incentives, and more.

 

With cutting-edge, cloud-based management software and ready-to-run commuter programs, RideAmigos is here to be your commuter engagement partner. Our industry-leading platform and mobile apps are packed with tools and features for both administrators and commuters, making it easy to implement reward programs, run challenges, connect commuters, and much more. Get started with RideAmigos today!

Bike Month Collaboration in the RideAmigos Academy

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Be inspired by bike month collaboration success stories

May is National Bike Month, and RideAmigos is marking the occasion by promoting bike month collaboration efforts with our partner organizations. Together, we have helped create successful and innovative programs that we hope will inspire others to join in the fun.

National Bike Month Case Study: San Luis Obispo and Santa Barbara County

SLOCOG / SBCAG Logos

Our National Bike Month collaboration case study comes from California, where the San Luis Obispo Council of Governments and the Santa Barbara County Association of Governments teamed up to launch an “All Star Challenge” in 2017.

The challenge centers on a friendly competition between neighboring companies and organizations, who are facing off to see which team can log the most bike commutes during National Bike Month. The competition includes:

  • Cal Poly State University vs. UC Santa Barbara
  • MINDBODY vs. Yardi Systems
  • California DOT (District 5) vs. RightScale
  • SRAM vs. Santa Barbara Bicycle Coalition

Unlike other challenges that simply count trips or miles, this challenge pits teams from organizations of similar sizes head-to-head to see which can motivate the highest percentage of employees to swap their cars for pedal power. (Learn more at the Rideshare.org All Star Challenge site.)

Both government councils use the RideAmigos transportation demand management platform to help shift commuter behavior . The platform has proven to be an essential tool during the development and launch of the 2017 All Stars Challenge. Its comprehensive suite of trip logging, communication, and administration features have made this unique cross-county All Stars Challenge a far easier and more manageable task. Since both municipalities already used RideAmigos, which natively supports such “normalized” percentage-based challenges, setting up and running the challenge was as easy as deciding the teams, setting up the system, and displaying the results. 

The San Luis Obispo Council of Governments has been an early adopter of the RideAmigos Academy Coffee Talk X initiative, which grew out of the popular Coffee Talk webinar series. In the ramp-up to the challenge, SLOCOG and SBCAG joined forces for several Coffee Talk X events to prepare their teams. Coffee Talk X enables RideAmigos partner organizations to draw ideas and foster direct connections with the employers and commuters they represent, helping them build sustainable commuting strategies that generate higher levels of participation. 

Beyond free participation in Coffee Talks, all RideAmigos platform administrators enjoy full access to the RideAmigos Academy. The Academy takes a community-focused approach to providing help, insights, ideas, and collaboration opportunities to those who want to play a leading role in the move toward sustainable commuting.

The RideAmigos team is all about collaboration, and we recognize that people have the power to create incredibly positive changes when they work together. To that end, we’d like to invite you to join our thriving and growing community of collaborators. Check out the numerous ways to get started with RideAmigos.

Shift your commuter programs into high gear for bike month

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Make an impact with your National Bike Month commuting program.

Every year since 1956, May has been designated as National Bike Month. Sponsored by the League of American Bicyclists, National Bike Month offers businesses and communities a wealth of ways to encourage active, sustainable commuting alternatives.

National Bike Month is a great opportunity to improve health and fitness, reduce traffic congestion and pollution, and discover new ways of looking at your community. Bike-to-work programs enable businesses and organizations to get more people involved, and provide a perfect opportunity to encourage commuters to make a long-term transition to pedal power.

Building a successful bike-to-work program means getting as many people involved as possible. Here are a few winning tips to help you drum up robust participation rates for your smart commute challenges and events:

Start with a survey

When designing your bike to work challenge, the best place to start is with a survey. This will help you generate information-based insights into important factors like the experience level of riders, how far people will be commuting, and what routes they will be following.

From there, you can divide the respondents into groups that reflect their enthusiasm and experience level. This allows you to focus segmented promotional efforts on specific groups of people. Use strategic insights to help turn people with middling levels of interest into enthusiastic participants who can’t wait to get started. After all, promotional efforts are best directed at those who are on the fence instead of those who are already jumping at the bit to take part.

Create incentives

Gamification incentives, like prizes and rewards programs, give participants an extra bit of motivation to get involved in your bike to work challenge. Playing for points or pride can work in the short term, but commuter challenges work best when they also encourage people to make better use of smart commuting alternatives over the long run.

To that end, remember that offering rewards and prizes for continuing to commute by bike is a surefire way to get people to commit to behavior change over the long haul. You can also use short-term challenges as test runs for longer-term or permanent programs to see what works, what connects with participants, and where you need to improve your strategy.

Promote your program strategically

When you get around to launching your promotional campaign, build in time to analyze the results. Instead of making an all-in push from the get-go, leave wiggle room that allows you to make adjustments. This will help you bring more people into the fold, ultimately supporting a more successful program.

You can also learn more from our collaboration with Google on creating a strong and successful bike-to-work initiative.

Pair inexperienced riders with “bike buddies”

Bikepooling and “bike buddy” programs are effective options for reaching people who would like to bike to work but don’t feel comfortable riding alone. These programs match new riders with experienced bike commuters who can show new biking enthusiasts the ropes and help them navigate city traffic safely and confidently.

An added benefit of the “bike buddy” approach is that it helps improve workplace collegiality and foster increased cooperation among your company’s commuter base. People can form friendships and expand their professional networks through the connections they make by taking part in smart commute challenges and events.

Expanding beyond the challenge: Emerging ideas for driving long-term mode shift

Encouraging long-term behavior change is challenging, but one strategy that’s catching on is the idea of trading parking permits for bicycles. Organizations and institutions in both the public and private sectors have already leveraged this strategy to great success, and it provides a powerful incentive that reduces parking demand, keeps parking costs in check, and helps build a healthier, happier community.

Consider it as a potential end goal of your bike to work challenge!

Power your commuter challenges and incentive programs with RideAmigos

The RideAmigos software platform has everything you’ll need to design, promote, manage, and administer bike to month challenges and other commuter programs. Our industry-leading solution supports survey distribution, data analysis tools, incentive tracking, statistical management, and a complete range of other features for administrators and commuters alike.

To learn more, get started with RideAmgios today!

Smart City Challenge / Mobility on Demand Workshop

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RideAmigos to lead workshop at the upcoming Transportation Research Board’s 96th Annual Meeting

Interested in learning more about the roles public transit, shared mobility, and advanced technology play in recent transportation-related competitions? 

Want to be part of the industry-wide conversation about how to advance multimodal mobility? 

Going to the 96th Annual TRB Meeting in Washington DC Jan. 8 – 12?

If so, plan to join RideAmigos CEO Jeffrey Chernick and Director of Engagement Prachi Vakharia along with Susan Shaheen from the University of California, Berkeley, Transportation Sustainability Research Cent as they co-host a one-day workshop featuring thought leaders and finalists from the 2016 U.S. DOT’s Smart City Challenge and FTA’s “Mobility on Demand” (MOD) Sandbox.

This session will feature the U.S. DOT Smart City Challenge winner: Columbus, Ohio, and highlights pilot projects from the FTA MOD Sandbox, along with selected public-private partnerships and research initiatives on the future of mobility. Government, industry, and academic thought leaders will present and participate in panel discussions with the audience about the pilot projects and next steps, emphasizing the future of multimodal mobility. In the second half of the workshop, attendees will participate in interactive breakout sessions and report back on next steps for advancing research understanding and documenting best practices in public transport innovation.

Visit the workshop website for a detailed schedule and more information.

Why Commuter Incentive Programs Are Important

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Society at-large is becoming increasingly aware of the problems created by the overuse of single-occupancy vehicles. Even so, traffic congestion, pollution, and urban parking challenges still pose serious concerns. Commuting continues to be an enormous source of environmental impact.

Individual employers have an important role to play in moving towards a greener, healthier tomorrow. By taking the lead and encouraging commuters to use smarter, environmentally friendlier modes of travel, businesses can accelerate the path to progress.

The most effective way to get people to start using alternative ways of getting to work is to offer commuter incentive programs. These programs give commuters an added reason to embrace smarter modes of travel. Here’s why:

Help people take that all-important first step

Often the single biggest obstacle to change is taking that initial step, abandoning comfortable habits in order to try something new and different. This resistance is a common and natural part of the change cycle. Ask any smoker who’s managed to “butt out” about those difficult first days.

Incentive programs create financial, social, and community benefits to participants. They’re ideal for jump-starting commuter programs and getting people moving in the right direction.

Commuter incentive programs can target sub-groups in an equitable manner

Identifying specific sub-groups of employees who need a stronger nudge towards smart commuting is a good strategy. But, it’s difficult to mobilize these commuters into action without calling them out for having habits that you want to change. Targeted incentive programs offer an straightforward solution to a complex challenge.

Incentives are positive change makers

Congestion pricing. Exorbitant parking fees. Fuel surcharges. These are all examples of negative motivations for behavior change. They punish people for doing bad, rather than rewarding them for doing good.

Commuter incentive programs are just the opposite. They serve as positive change makers. From a psychological standpoint they’re a much more effective way to get people to adopt new habits.

The RideAmigos suite of commuter management software tools puts incredible power into the hands of organizations that want to create positive change. With a wide range of features for implementing commuter incentives and challenges, RideAmigos makes it easy for program administrators to get employees thinking differently about how they get to work.

Our goal at RideAmigos is to make commuter programs as easy and effective as possible. Want to find out how your current programs could be improved? Take our quick, 2-question survey and receive a free program analysis based on your top priorities:

Get a free analysis now!

Tips From Google For Planning a Successful Bike-to-Work Program

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Use this recipe from our friends at Google to build a fantastic bike to work campaign

We were recently joined by Lucy Tice, TDM Program Manager from Google, for a RideAmigos Academy Coffee Talk. Lucy and her colleagues were kind enough to share the recipe they used to get hundreds of Google employees on board with the company’s bike to work program. Now we’re going to pass it along to you!

  1. Create a survey. Find out how many people might potentially be interested in biking to work, how far their commute would be, and how experienced they are with cycling.
  2. Divide into segments. Google’s survey yielded four distinct segments within their prospect pool: “brave and fearless,” “enthusiastic and confident,” “interested with reservations,” and “not happening.” See how many members of your organization fall into similar groups.
  3. Choose a focus. Concentrate promotional and marketing efforts towards the segment that comprises the most valuable slice of the prospect pool. For example, Google elected to direct its efforts toward getting the “interested with reservations” group onto the participation side of the fence, since about 60% of survey respondents fell into that category.
  4. Set up a challenge. Engage individuals and/or teams by creating friendly competitions to see who can tally the greatest number of trips and/or miles during the campaign. You can also divide into networks and groups to take advantage of team spirit. 
  5. Add incentives. Prizes for the individuals and/or teams that lead the pack can be advertised at the beginning of the campaign to provide an extra spark of motivation. 
  6. Start promoting. Keeping your focus segment in mind, use a full range of communication channels to put the word out about the incentivized bike to work campaign. By giving out some rewards early in the program you can increase the likelihood of winners sharing about your program.
  7. Evaluate the results. Using this recipe, Google got over 800 people on board with their challenge and racked up more than 15,000 bike trips. 

Learn more about Google’s bike-to-work program at the RideAmigos Academy: Beyond Bike to Work Day, How Google is Expanding TDM Programs Using RideAmigos

Our industry-leading RideAmigos commuter management software platform is the perfect backbone to create, promote, and administer bike to work campaigns, enabling a ripple-effect of long-lasting, positive impact on commuter behavior. It’s a fantastic tool, loaded with features that support route planning, bike- & carpool matching, challenges & incentives, community management, data analysis, and much more. Contact us to learn more about how we can help you transform transportation within your organization. 

Partner Highlight – SLOCOG

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Here at RideAmigos we’re always excited to see how our organizations are making the most of our TDM platform. This month we’re featuring our partners at the San Luis Obispo Council of Governments – SLOCOG for short. One of SLOCOG’s major programs is the SLO Regional Rideshare.

Rideshare.org & iRideshare.org

The SLO Regional Rideshare breaks down a major barrier to smarter commuting by being very easy to find online. Rideshare.org is their primary homepage, full of information about their various TDM programs. Their partner site, iRideshare.org, is home to their local implementation of our RideAmigos ridesharing, route finding, and commute management software.

SLOCOG is a great example of providing relevant, behavior-changing programming through government-supported rideshare solutions.

Recently we had a chance to catch up with Peter Williamson, Employee Outreach Coordinator for SLOCOG’s rideshare programs, to learn about some of their successes. Here’s what we learned:

Back ‘N’ Forth Club

History

The Back ‘N’ Forth Club is SLOCOG’s program for employers to encourage and incentivize their employees to skip the solo drive and use smarter forms of transportation. Started in 2007-8, the Back ‘N’ Forth Club underwent a major expansion about 2 years ago when Peter began focusing on rideshare initiatives full-time. Over the years the Club has grown to support more employers and developed additional resources, tools, and structures of success.

One of the major evolutions of the Back ‘N’ Forth Club has been customizing their incentive plans to maximize benefits for employers. Since each employee base is unique, different employers often find different incentives work better than others. In addition to their in-house incentives, the Back ‘N’ Forth Club also works with employers to offer options like extra vacation days. Such perks may prove even more enticing than financial incentives to some employees. This collaborative approach has helped the Club stay clearly focused on finding out what employers want and need while supporting their goals and values.

Highlights

The most successful programs of the Back ‘N’ Forth Club center around creating competition and positive peer pressure using transportation challenges and incentives. Their campaigns like Bike Month and Rideshare Week push commuters to try new ways of getting to work, even if just for a day or two. The hope is always that by seeing how easy and fun smarter commute methods can be then people will be more likely to use them in the future. SLOCOG has found particular success with focusing on one-time events, like bike day or rideshare day. This is because committing to one day seems much less intimidating than a week or month.

SLOCOG’s experience proves the most effective way for getting employees to log trips is paid incentives from employers. The Back ‘N’ Forth Club provides their services to employers so they can offer incentives without adding internal overhead. As mentioned earlier, they’ve had great success expanding their incentives to include additional perks unique to particular employers. Currently they have approximately 45 employers involved and around a thousand active users on their iRideshare platform.

Future

SLOCOG’s next big TDM program will be Rideshare Week 2016. Coming up in October, Rideshare Week will challenge employees to pledge to ride share for a specific number of days that week. Education and personal presence is a big part of this program’s success. Peter will be on site with various employers throughout the week. His focus will be having one-on-one conversations with employees about ridesharing. It’s a great opportunity to encourage commuters to use iRideshare to their fullest advantage.

A particularly exciting collaboration that is in the works is with BoltAbout electric bicycle rentals. Electric bicycles are a great way to get more people interested in biking, but their initial cost is intimidating. By offering e-bikes for rent, BoltAbout aims to change that. Through partnering with BoltAbout, SLOCOG hopes to offer e-bikes as another mode option for smart commuters.

The final big project that has Peter excited is the brand new Downtown SLO program. Since existing SLOCOG employer programs are aimed primarily at companies of a particular size or larger, Downtown SLO serves as a targeted program for downtown San Luis Obispo. This creates a new option for employees and owners of small businesses to participate in the Back N Forth club more easily. Reaching out to small, downtown businesses has the potential to create an even greater impact in an area where larger employers have already found success.

 

We at RideAmigos applaud Peter and the whole SLOCOG crew for all of the success they’re seeing in their TDM initiatives!

 

If you’re interested in finding out how RideAmigos can help increase participation and impact for your organization’s transportation demand management programs, contact us today.

RideAmigos Featured with Transportation Techies

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Here at RideAmigos we’re not just interested in selling our software – we’re excited to be part of a global movement that is transforming the way people think about and use transportation.

A recent example of how RideAmigos works alongside other forward-thinking leaders in our industry was featured by The Washington Post:

A digitally promoted slug line could whisk commuters from Woodbridge to Tysons by making use of high-occupancy vehicle lanes. D.C. commuters headed in similar directions could save time and money by piling into the same car. And car owners could rent out their vehicles to make a little extra money when they weren’t using them.

These were some of the ideas pitched at “Playing with Traffic,” a meetup of coders, entrepreneurs, urban planners and transit professionals and enthusiasts collectively known as “Transportation Techies.”

Members of the 1,700-participant group meet monthly at gatherings sponsored by Mobility Lab, the research arm of Arlington County’s commuter services program. The most recent meetup focused on how the sharing economy could improve commuting.

Unlike the door-to-door model popularized by Uber and Lyft, the giants of the industry, true ride sharing “is to try to encourage people to share” …

Read the full article to learn about the cutting-edge ideas that were part of this meet-up, including a presentation by our own Prachi Vakharia, RideAmigos Engagement Director. Prachi shared our expertise and experience with promoting ridesharing during special events and through challenges like bike to work week, both of which are proven methods for increasing long-term rideshare usage and participation.

Do EVs really count as alternative transportation?

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Should electric and plug-in hybrid vehicles qualify as an alternative method of transportation?

One of the most common ways in which government agencies and transportation management authorities try to get people thinking about and using smarter forms of transportation is to sponsor “alternative commuting” challenges. When planning such initiatives, the question of what exactly qualifies as an “alternative” method of transportation frequently arises. One of the most spirited debates revolves around electric and plug-in hybrid vehicles.

Electric vehicles (EVs) and their plug-in hybrid counterparts are fast becoming very popular with people that want to commute smarter and reduce the environmental impact of their transportation choices. But do they truly qualify as “alternative methods of transportation?”

There are numerous factors to consider when deciding whether or not to count them on a list of approved transportation options when creating commuter challenge programs. Here are some EV features that suggest they make valid inclusions:

  • EVs do not create any tailpipe emissions and as such, their CO2 profiles are negligible
  • Gasoline-electric hybrids create far fewer emissions than gasoline-only vehicles while enjoying far superior fuel efficiency rates
  • Many municipalities extend high-occupancy vehicle (HOV) lane access to EVs and gasoline-electric hybrids as a way of rewarding motorists who make more environmentally friendly transportation choices

Meanwhile, here are some characteristics that might convince some program designers to leave them off the list of approved alternatives:

  • Though they are highly energy efficient, single-occupancy EVs and plug-in hybrids still take up just as much road and parking space as other automobiles
  • EVs and plug-in hybrids aren’t as immediately accessible to commuters who want to participate in challenges, given that they require a major up-front investment that many people simply aren’t able to make
  • Charging facilities remain relatively rare, which can create logistical challenges for commuters if your workplace facilities can’t accommodate EV recharging needs

Take all these factors into consideration when configuring your program, and remember: the primary objective of a commuter program is more about making a positive impact than about who uses what alternative mode.

For governments and TMAs, the end goal is to get people to think critically about their transportation choices.

While the debate about whether to count EVs and plug-in hybrids continues, it’s important for program developers to remember that alternatives like walking, biking, carpooling, and ridesharing are likely to be much more popular and accessible to participants. The goal of such initiatives is to encourage people to think differently about their transportation choices, and that objective should always remain front and center.

If solo EV and plug-in hybrid drivers are asking to be included in a city-wide or regional alternative commuting challenge that promotes sustainable travel options, remember to consider all the factors in play when making such a decision and be ready to educate your users about your reasoning. You can explain the reasons behind your choices and policies in official press released and promotional materials distributed to participants in advance of the challenge’s official launch. It’s also a good idea to invite participants to offer comments and feedback so those taking part in the challenge feel like their voices are being heard.

Products like the RideAmigos TDM software platform power the technical management of alternative commuting challenges and initiatives. Offering a complete suite of trip planning, data management, analytics, incentivization, and challenge tracking features, RideAmigos has become an essential part of the TDM strategies of municipalities and governments across the United States and around the world.

RideAmigos is a leading smart mobility company based in Santa Monica, California. To learn more about our industry-leading platform or our full suite of commuter management services, please contact us or sign up to view our free, comprehensive video demonstration.

Photo by Jason Cartwright [CC BY 2.0], via Wikimedia Commons

7 Ways NOT to Change Commuter Behavior

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Getting people to think about commuting in new ways is an essential step towards bringing positive change to your community. The best way to solve problems like traffic congestion, parking availability, parking expenses and pollution is to get people using alternatives to single-occupancy vehicles. When this is done at an organizational level, the beneficial impact can be immense.

However, when it comes to creating change, some strategies work better than others. The RideAmigos team has decades of combined urban transportation management experience, and we’ve seen a lot of well-intentioned efforts fall flat:

  • Lack of incentive. Abstract notions of saving the environment or reducing company costs won’t drive change. Instead, give commuters something tangible to work toward.
  • Make participation difficult. If your alternative transportation program is confusing or difficult to use, people will likely revert to their original behaviors. Seek easy solutions!
  • One-off events and programs. Giving away a few gift cards or holding an annual Bike to Work Week might get some people to give alternatives a try, but these approaches by themselves aren’t likely to lead to lasting change. Ongoing support is a must.
  • Leading with a bad example. Is your business trying to encourage employees to rethink how they commute? Are the company’s executives and senior staff members doing it? If not, you shouldn’t expect success until the bosses start showing up in buses, bikes and carpools.
  • Ideas without tools. Even if people are open to changing their habits, it’s hard to do if you don’t provide them with tools. Sending out encouraging emails is a good start, but providing secure bike storage, free transit tokens and trip-finding or carpooling apps show you’re serious.
  • Guilt and shaming. Research has proven that making people feel guilty and ashamed of their actions is among the least effective ways to enact behavioral change.
  • Failing to consider context. Do most of your commuters drive more than 10 miles to work? If so, biking won’t be a popular option. Similarly, public transit won’t work if they’re not near a bus or subway line. Don’t focus on just one solution, and make sure what you’re selling makes sense.

If you’re looking to encourage commuters to make a long-term shift to community-friendly modes of transportation, we recommend that you avoid these strategies and seek out proven solutions. At RideAmigos, we know what works, what doesn’t, and why. Learn more about our approach to effective commuter engagement, and sign up for our newsletter for more great commuter tips!

Photo by @seawonkery