Our platform is the premier web-based commuter management solution, providing an industry-leading interactive platform for regional, corporate, and campus commuter networks, with multi-modal travel dashboards,incentive and reward systems, intelligent ridematching, automated trip tracking, certified transportation and air quality surveys, GIS reporting tools, and more. RideAmigos brings together your transportation resources, data, and programs all in one place, creating measurable impact, and increasing efficiency month over month.
Our vision is to make managing commuter transportation as easy as possible.
Our mission is for every employee to enjoy a better commute, to have a better day, and create a better world. It all starts with empowering commuters to skip the solo drive!
RideAmigos Core Values
RideAmigos’ Customer Service Philosophy and Process
RideAmigos’ founders Jeffrey Chernick and Evan Meyer have been best friends since 3rd grade. They know what it means to be family. Those values are carried throughout the RideAmigos tribe, and emanate into every relationship RideAmigos forges. RideAmigos therefore predicates its success on the happiness of its customers and end-users. We are all human, and with that connectivity comes a responsibility to one another to be fair, forthright, and truehearted. RideAmigos as a company upholds its mission to reduce traffic by working ethically, quickly, and with confidence. Our tools are infused with this intention.
RideAmigos sees our clients as partners. We work together, as a team, to get the job done right. The only way to do this is through outstanding customer service. Each end-user of our platform is as important as the client itself. With response rates to customer inquiries of less that 24 hours per instance, the RideAmigos team has upheld a 100% client retention rate. User inquiries are sent directly to Level 1 support staff. If solutions cannot immediately be offered, then the issue is escalated to Level 2 Support, which means senior management gets involved. However, every support request passes through senior management to make sure it does not need immediate escalation.
During this time, updates are relayed to the inquirer in an appropriate and timely manner until the problem is solved. Whether it be the client itself or an end-user, without exception our customer service inquiries are handled with care and respect as efficiently as possible. RideAmigos uses proprietary automated/programmatic monitoring processes to ensure that even rare, unforeseen issues can be rectified, almost always before they are discovered externally. Too often we have heard about other technology vendors going missing in action, or breaking promises because of too great a workload. We assure our clients transparency, honesty, and hard work. For that reason, we believe that customer service is our flagship asset.
Used by thousands of businesses and organizations including municipalities and transit authorities, enterprises and corporations, universities and K-12 schools, nonprofit groups, and transportation management associations. Check out our portfolio to see who in our area or industry is already using RideAmigos and how our platform can serve you.