RideAmigos effective transportation demand management programs and platform are changing the way the world commutes.

RideAmigos sees our clients as partners. We work together, as a team, to get the job done right. The only way to do this is through outstanding customer service. Each end-user of our platform is as important as the client itself. With response rates to customer inquiries of less that 24 hours per instance, the RideAmigos team has upheld a 100% client retention rate. User inquiries are sent directly to Level 1 support staff. If solutions cannot immediately be offered, then the issue is escalated to Level 2 Support, which means senior management gets involved.

During this time, updates are relayed to the inquirer in an appropriate and timely manner until the problem is solved. Whether it be the client itself or an end-user, without exception our customer service inquiries are handled with care and respect as efficiently as possible. RideAmigos uses proprietary automated/programmatic monitoring processes to ensure that even rare, unforeseen issues can be rectified, almost always before they are discovered externally. Too often we have heard about other technology vendors going missing in action, or breaking promises because of too great a workload. We assure our clients transparency, honesty, and hard work. For that reason, we believe that customer service is our flagship asset.