Posts

Using Point Programs to Sustain Behavior Change

/0 Comments/in , ,

Challenges and special events are great ways to get commuters to try out alternative modes of transportation. However, research demonstrates that many challenge participants simply return to their old habits once the event comes to an end. Thus, while events like National Bike Month are very successful at delivering the initial spark that jolts commuters into trying something new, the problem is that the spark too-often fizzles out once there’s no longer an immediate impetus for continuing. Longer-term incentive programs offer a great compliment to shorter challenges, and point programs are among the most effective ongoing incentive options.

What Are Point Programs?

Point programs are incentives that are put in place on a long-term or permanent basis. They allow commuters to earn points every time they log a commute using an alternative to solo driving. Depending on how the program is designed, all modes may receive the same amount of points, or certain modes may be prioritized, such as carpooling or biking. These points accumulate over time, and can then be redeemed for prizes, benefits, and other perks.

Transportation managers and administrators can use specialized commuter management software to track points, manage prize inventory and benefit distribution, and enable employees to log their commutes quickly and easily in a variety of ways.

Applying Point Programs in Your Company

Point programs build on the principles of year-round incentive programs like “emergency ride home” initiatives. Emergency ride home options provide vouchers for motorized transportation, like taxis or ride-hailing services, which are offered to commuters who are unexpectedly faced with the need to get home quickly. They are designed to solve one of the most pressing problems associated with active commuting: what does someone who walks or bike to work do if the weather turns bad, or if unexpected circumstances require them to get home or go somewhere in a hurry?

However, emerging insights show that while emergency ride home programs are a key component of a smart commuting program, they are not usually enough to encourage sustained behavior change on their own. That’s why pairing them with point programs is so much more effective; commuters have a built-in, long-term incentive for using alternative modes of transportation, and they also have the assurance of a guaranteed ride home if they ever need one.

One increasingly popular way for employees to redeem their points is through a commuter store. In commuter stores, enticing prizes are offered at various point levels, with more points “buying” bigger and better prizes. They give employees something to strive for, and greatly enhance their senses of accomplishment and reward. Common prizes include logo gear from the sponsoring organization (sunglasses, t-shirts, notebooks, etc.), gift cards of various value levels, or raffle tickets towards a chance to win even higher-value items. Our recent support article on choosing commuter store rewards provides a more in-depth look at effective strategies for setting up a commuter store.

Point Program Examples

The City of Austin has made use of an effective point program that uses a slightly different strategy. Austin’s initiative allows city employees to exchange points for the ultimate reward – paid time off. It has proven to be a win-win in one of the fastest-growing cities in America.

The University of Arizona also recently launched a commuter store targeted at both students and university employees, to great success. You can hear first-hand from both the City of Austin and the University of Arizona in the video from last month’s RideAmigos Academy webinar about point programs. On the regional level, Commute.org in San Mateo, CA runs an excellent point program called the STAR store, which they shared about during a presentation at CommuteCon earlier this year.

Do you have an idea for a point program, but you’re not sure how to implement it? Are you having a hard time figuring out what kinds of incentives or rewards to offer for maximum behavior shift? We’re here to help! Get in touch, and we’ll be happy to help you work through your ideas and find dynamic new ways of engaging your commuters.

 

 

How to Lower Employee Morale

/0 Comments/in ,

In their efforts to cut costs, reduce overhead expenses, and boost profit margins, employers must balance the need to maintain employee morale while dealing with these economic realities. Unfortunately, many actions (or inactions) taken by employers can unintentionally lower employee morale, rather than raise it. Many studies have shown that happy employees perform better and are more productive, and recent research also suggests that the modes commuters use to get to work can have a strong impact on overall levels of employee satisfaction.

With that in mind, here’s a look at some ways commuting-related workplace practices can lower employee morale and thus take a negative toll on company culture:

  • Only incentivizing solo driving. Free employee parking is a great perk, but if it’s the only commuting-related advantage you offer, you risk alienating team employees who prefer other modes of transportation. Instead, adopt a robust array of commuter support options, like subsidized transit passes and secure bike parking, to make sure everyone’s needs are met.
  • Not offering alternatives to costly parking. Parking is a major expense, and it’s one that a lot of companies deal with by (a) raising the prices of their products and services or (b) having employees pay to park in third-party lots. Parking cash-out programs, ridesharing initiatives, vanpools, and other alternative commuting modes can all be used to reduce parking demand and thus cut costs for employees and employers alike.
  • Inflexible policies on where and when employees work. Strict policies of this nature make it more difficult for employees to arrange carpools and can contribute to traffic congestion. Employees really appreciate the convenience that flexible hours and telework programs offer.

It’s important for employers to make a concerted effort to cultivate a businesslike yet vibrant, fun, and engaging company culture. People feel more invested in their jobs when the company feels more like a community, and building this kind of environment requires a focused, calculated effort that begins at the management level.

Commuting-related initiatives that help foster a workplace community include commuter challenge and incentive programs that encourage informal competition while engaging your workforce in pursuit of positive and beneficial objectives. Commute options like ridematching and bikepooling can also help to create relationships among co-workers. All these can easily be implemented using commuter management software.

RideAmigos can help businesses and organizations of all sizes avoid lower employee morale while building robust commuter programs with high impact levels. Get started with raising employee morale today!

4 Best Commuter Survey Questions

/1 Comment/in , ,

Make sure you ask these questions on your next commuter survey

From Corey Tucker, our Program Specialist:

Corey TuckerCommuter surveys are critical tools for generating insights and promoting initiatives that impact commuter behavior.

Running an introductory survey before starting any new program is a great way to establish a baseline for assessing transportation mode-shift. Periodic surveys are also helpful for gathering specific, reliable information that can inform targeted promotions and marketing campaigns.

No two organizations are alike, and predetermining your approach and trying to force it onto your commuter base isn’t likely to work. The data generated by your survey is critical to forming a cogent commuter management strategy that speaks to the needs of the people in your organization.

Good commuter survey questions help commuter services managers create targeted programs. They deliver critical insights that would not otherwise have been apparent, allowing program designers to zero in on strategies that will generate positive and impactful results while delivering tangible benefits to commuters.

With that in mind, here’s a look at my four favorite commuter survey questions, why they work, and when they should be used:

What has been your primary mode of commuting over the past year?
This is the single most important question to establish a baseline understanding of commuter behaviors. How else will you be able to track the impact your changes have made?

By understanding how the lion’s share of your commuters are getting to work, you can also pinpoint the alternative modes they are most likely to adopt. For example, let’s say you’ve got a lot of solo drivers in your organization. You might struggle to get them to give up the convenience of their personal vehicles to adopt a longer, more difficult journey on public transportation.

However, you might have more luck with an employee carpooling program that matches commuters who live close to one another. They can take turns sharing driving duties, enjoying all the benefits of point-to-point private transportation while still contributing to the program’s success.

How familiar are you with employee transportation benefits?
In some cases, businesses that offer transit subsidies, carpooler benefits, secure bike storage, locker rooms, and showers still see little in the way of change. The problem could be that your employees simply aren’t aware that you support alternative commuting modes. This is a great way to find out.

If you determine that a lack of employee awareness is holding back the success of your commuter management programs, make a simple investment in promoting them. Combined with other interventions, this simple change could drive significant shifts in commuter behavior.

What is the main factor in deciding how you’re going to get to work?
To maximize benefits, you have to fine-tune your programs and marketing efforts to make sure they speak to the needs of your employees. For example, if the length of the commute is the primary consideration for your commuters but you’ve built a program that advertises cost savings, you’re not reaching the most important point of appeal.

In our experience, the most successful programs are the ones that deliver the commuter-end benefits team members are looking for. Your commuter survey questions should take a razor-sharp focus in trying to find out what commuters want and need, then tailoring your programs to deliver it.

Would additional benefits or incentives make you more likely to try alternative modes of commuting?
Targeted incentive programming is more effective than broad-stroke programs, so take advantage of questions that reveal exactly what it will take to get commuters to change their habits.

Give people a wide range of options. Parking cash-out programs, points programs, and commuter challenges are all great starting points. For more ideas, check out the San Francisco Department of the Environment’s web portal on commuter benefits: they’ve assembled a strong collection of possibilities.

Commuter surveys are ideal if you’re planning to harness the power of the RideAmigos platform and our data analysis tools to enact positive changes in your organization, and they’re fully supported by our software.

Learn more about using surveys with RideAmigos